An automotive company saved themselves hours after suffering technical problems that needed detailed tech.outs for a number of devices sent to the source vendors.
When technical problems occur, SysAdmins were typically collating all the necessary technical information manually for each device, i.e. version no., model type, configuration details, change dates, etc. as well as other implementation details before referring to the vendor(s). However, knowledge of usernames, passwords, and the different system commands for each device, as well as availability of appropriate staff, combine to make this a laborious process.
The Osirium solution automated the retrieval and collation of all the appropriate tech-outs files before encrypting the tech-out 'package' for onward sending to the vendors.
