It's exciting when someone new joins your company. But how often is it a painful experience? How often do they come to the office, buzzing with enthusiasm only to find they can't log in to their computer, or their email account hasn't been set up, or they can't access the HR system to set up where their pay should be sent, or ...

You get the picture. Often (indeed, perhaps in the majority of cases), when a new starter comes on-board, they won't have access to all the systems they need to get their work done. It could take days or weeks before everything is in place.

An IT Operations Headache

For IT teams in reasonably large organizations, it can be an almost full-time job creating accounts for new joiners, removing accounts when they leave or updating accounts when people move between teams. It's not something that can be ignored: besides enabling new staff to do their work, keeping accounts up-to-date is a priority for regulatory compliance.

But it's not just one admin that's affected. Every system (Active Directory, Office 365, Jira, Workday, and many more) will have their own administrators who have access to those systems and know how to manage user accounts. Each of those admins will have their list of tasks to do and maybe busy with other projects. There's no guarantee when all the accounts will be ready.

The issue is that an administrator is needed because the company doesn't want everyone having admin credentials for their vital IT systems and only those admins have the trained and experience to safely make those updates.

There has to be a better way

With Osirium Privileged Process Automation (PPA) it is possible to protect credentials and wrap all the different operations. With that protection, whoever is running the process can't do anything other than the task in hand.

In the video above, you can see the process in operation. With its highly flexible, low-code environment, it's easy to build a PPA process that suits the needs of each business.

Just as this process automates the account creation tasks, processes can be built to handle account removal and updates for when people move between teams. You can see how those changes can be validated in our recent Account Re-certification post which is a common requirement for many regulatory standards such as PCI DSS, Sarbanes-Oxley, NIST and many others.

With automation, valuable, experienced admins can concentrate on delivering value to the business, users can be highly productive, customer satisfaction scores rise and compliance risks fall.

What would you like to automate?

If complex operations like provisioning new accounts can be automated, what tasks would you like to automate? What could you do with the time saved?

If you've got a process you'd like to automate, please get in touch and discuss the options with an automation expert.

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