Gibtelecom is the largest supplier of telecom services in Gibraltar. With a range of consumer and corporate clients, including major financial services, maritime and gaming providers, the security and availability of their services is the highest priority.
It was clear to Gibtelecom that there’s an ever-increasing number of different attack vectors across IT that needed to be addressed. They also faced challenges caused by the wide variety of different tools used by admins, the growing reality that those admins are no longer only in IT, and the need to grant remote access to suppliers and partners.
As part of the ongoing process of enhancing IT security controls, they needed a platform to simplify access and control, improve visibility and separate people from valuable system credentials. But it was also critical that any solution should not impact productivity. If the solution was not usable, then security controls would be bypassed. If done well, then tasks that previously needed an Admin could be safely delegated to the Service Desk to resolve.