Are you facing a backlog of tasks needing specialist IT resources?
Osirium Automation, built on the Privileged Process Automation (PPA) platform, is the solution that enables multi-step IT processes to be performed by a single user via a simple web interface. All this can be done without the need for direct access, product-specific knowledge, or privileged credentials. Processes can be triggered by users or integrated into your existing service management or corporate portal via APIs.
Delegate processes to the Help Desk or selected users. Free up IT specialists to concentrate on complex tasks that really need their skills.
Complete processes without requiring IT specialists
Accelerate User Enablement ("shift-left")
IT teams are always over worked and end users will always want faster service. Balancing those demands is usually impossible, but automation is the solution.
If the IT Help Desk, or even better, the users can do more of the work that would normally be assigned to an expert administrator then the IT workload falls and the users are happier and can get on with their work.
But automation has to be built with a focus on security to ensure processes are followed correctly and administrator credentials are never put at risk.
That's what Osirium Automation was built to do.
Osirium Automation ensures credentials are protected, errors and rework are cut, audit trails are complete and consistent. With that level of confidence, it's possible to transform IT service delivery by "shifting left" many IT tasks to the first-line help desk engineers or even to end-users.
Ensure Productivity and Consistency
Having well documented processes is critical in IT teams, not just to ensure work is done correctly but also to prove compliance.
Traditional automation in IT teams using scripting tools such as PowerShell or Bash scripts is widely used but can be counter-productive. It's too easy for admin credentials to be included in scripts. Often there may be multiple versions of scripts to do the same task and no one really understands what exists or how they're different. With all this individual effort, it's hard for the business to know what's going on and difficult to prove compliance with standards. That's particularly important in regulated industries like healthcare or financial services, but it's just as important for any business looking to protect their systems. Cyber Essentials is a good set of guidelines that many businesses adopt and it includes best practices that are best delivered by automation rather than unreliable manual records.
Automation means t's easy for admins to understand how a change was made rather than trying to work out how an individual admin chose to make a change, and to have comprehensive audit trails for compliance audits.