Securely automate key processes
Do it faster and cheaper. Automate cross-system processes to improve IT operations, improve cybersecurity and demonstrate compliance.
IT teams constantly face a flood of demands from users across the business to transform the effectiveness of their processes. Faster operations. Improved DevOps. Rigorous compliance. And all of these without compromising security.
PPA is a framework for automating IT and business processes traditionally requiring expert skills. New workflows are easily built with PPA's low-code Task Builder.
PPA’s simple interface allows users to guide a process that behind the scenes is performing complex, highly privileged actions across multiple systems. PPA can be integrated with existing service management systems or corporate portal via APIs. By hiding the complexity and specialist technical knowledge, this process can now be securely delegated and accelerated. Faster. Cheaper. More secure.
IT help desks are overloaded. IT Operations teams can't keep up with the constant flow of requests for everyday help as well as strategic investments. It's no wonder KPIs such as first-time resolutions, time to resolution and customer satisfaction are missed, end-users are dissatisfied and staff morale suffers
Automation, through the development of tools such as Robotic Process Automation (RPA), offers tremendous benefits. But RPA solutions haven’t typically been built with security in mind. Admins are creative at automating repetitive tasks, but often scripts have limited visibility, have poor audit trails and may even include hard-coded administrator credentials.
Re-verification, SOX, PCI-DSS…. Teams responsible for compliance and audit have become dissatisfied with the IT systems available to meet these requirements. The processes are well established but time-consuming and the resources easily overloaded. There has to be a better approach than Excel spreadsheets?
With PPA, IT Admins can safely enable first-line help desk agents to perform tasks that traditionally needed experienced administrators. This is possible because credentials are never exposed and the agent can only perform the tasks they've been assigned. Full audit trails ensure any changes are logged across all the affected systems.
With a human-friendly, conversational interface even non-technical staff can perform tasks that used to need one or more administrators. For example, the HR team could create online accounts for a new hire or the Finance team could access cloud service billing details. Clear the operations backlog. Free up your IT specialists to work on the major projects that need their skills.
With complex, cross-system processes, investigating any issues or proving legal or corporate compliance is difficult and time-consuming. PPA provides a single-point of control and visibility to record all operations. It also integrates with service desk tools to provide "round-trip" record of changes made to address a service ticket. Full audit trails ensure any changes are logged across all the affected systems.
Automation can be the solution to reducing risk, reducing cost and improving service.
But, there isn’t a single solution. RPA is good in some cases, but not all. Read this complimentary Gartner report to learn how to plan for hyperautomation.