Securely automate key processes

Privileged Process Automation

Do it faster and cheaper. Automate cross-system processes to improve IT operations, improve cybersecurity and demonstrate compliance.

What is Privileged Process Automation (PPA)?

IT teams constantly face a flood of demands from users across the business to transform the effectiveness of their processes. Faster operations. Improved DevOps. Rigorous compliance. And all of these without compromising security.

PPA is a framework for automating IT and business processes traditionally requiring expert skills. New workflows are easily built with PPA's low-code Task Builder.

PPA’s simple interface allows users to guide a process that behind the scenes is performing complex, highly privileged actions across multiple systems. PPA can be integrated with existing service management systems or corporate portal via APIs. By hiding the complexity and specialist technical knowledge, this process can now be securely delegated and accelerated. Faster. Cheaper. More secure.

Free IT and Business Automation

PPA Express

Save time and effort by automating IT and business operations. Get Privileged Process Automation (PPA) for free!

Get PPA Express

Free e-book

Transforming Business Operations with Automation

Imagine if you could automate your everyday IT and business processes. Find out how in this free e-book

download e-book

For Operations, Security and Governance, the challenges are mounting

IT can't keep up with demand

IT help desks are overloaded. IT Operations teams can't keep up with the constant flow of requests for everyday help as well as strategic investments. It's no wonder KPIs such as first-time resolutions, time to resolution and customer satisfaction are missed, end-users are dissatisfied and staff morale suffers

Traditional automation is not secure

Automation, through the development of tools such as Robotic Process Automation (RPA), offers tremendous benefits. But RPA solutions haven’t typically been built with security in mind. Admins are creative at automating repetitive tasks, but often scripts have limited visibility, have poor audit trails and may even include hard-coded administrator credentials.

Governance demands are intensifying

Re-verification, SOX, PCI-DSS…. Teams responsible for compliance and audit have become dissatisfied with the IT systems available to meet these requirements. The processes are well established but time-consuming and the resources easily overloaded. There has to be a better approach than Excel spreadsheets?

The solution is Privileged Process Automation

Put security at the centre of your automation

With PPA, IT Admins can safely enable first-line help desk agents to perform tasks that traditionally needed experienced administrators. This is possible because credentials are never exposed and the agent can only perform the tasks they've been assigned. Full audit trails ensure any changes are logged across all the affected systems.

Empower end-users

With a human-friendly, conversational interface even non-technical staff can perform tasks that used to need one or more administrators. For example, the HR team could create online accounts for a new hire or the Finance team could access cloud service billing details. Clear the operations backlog. Free up your IT specialists to work on the major projects that need their skills.

Simplify and accelerate the governance process

With complex, cross-system processes, investigating any issues or proving legal or corporate compliance is difficult and time-consuming. PPA provides a single-point of control and visibility to record all operations. It also integrates with service desk tools to provide "round-trip" record of changes made to address a service ticket. Full audit trails ensure any changes are logged across all the affected systems.

Business benefits

Reduce risk

  • Keep admin passwords off the network
  • Prevent credential sharing
  • Protect your vital IT and security systems

Reduce overheads

  • Automate privileged processes to release valuable admin resources
  • Accelerate IT changes
  • Reduce errors & rework

Enforce governance

  • Audit cross-system changes
  • Enforce corporate policies
  • Easily prove compliance with automated re-verification

See PPA in Action

See how you can easily build your own automated worflows in PPA
Demo of getting AWS billing info with PPA
Get AWS billing info with PPA without exposing admin credentials or complex UIs
Take a look under the covers at how PPA automates complex processes securely
ServiceNow using PPA to automate tasks
Automating security operations with PPA and Check Point Firewall
Using Okta for single sign-on with PPA via SAML
Automating InfoBlox network operations using PPA with ServiceNow
Automating account reset with PPA and Active Directory
Automating Ansible deployments with PPA

An overview of Privileged Process Automation

Read this short whitepaper to see how PPA can transform your IT Operations.

Read the Overview
Talk to an expert

Selected resources

Click to chat